Terms and conditions
The offer and sale of products on our website ("lucreziakauffmann.com") are governed by these General Sales Conditions.
Products purchased on lucreziakauffmann.com are sold directly by Lucrezia Kauffmann .p.A. ("Lucreiza Kauffmann"), with registered office in Italy, Viale Toscana, 13 B - 20136 Milan, Iscr. Reg. Imp., C.F. and VAT number no. 09,000,100,967.
If you need further information go to the Customer Service area. You can find information about orders and shipments, refunds and return of products purchased on lucreziakauffmann.com.
1. Our trade Policy
The Seller offers for sale, on lucreziakauffmann.com, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
When we speak of "consumer" we refer to any natural person who acts on lucreziakauffmann.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from entering into commercial transactions through lucreziakauffmann.com.
In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case from orders that do not comply with its commercial policy.
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on lucreziakauffmann.com between users of lucreziakauffmann.com and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller that are present on lucreziakauffmann.com through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of transactions of e-commerce between lucreziakauffmann.com users and third parties.
2. How to conclude the contract with Lucrezia Kauffmann
To conclude the purchase contract of one or more products on lucreziakauffmann.com, you will have to fill in the electronic order form and send it to the Seller, electronically, following the relative instructions.
Before proceeding with the purchase of the products, through the transmission of the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy through the print command and to memorize them or to reproduce a copy for your personal use. We will also provide you with a summary of the commercial and contractual conditions we offer for the purchase of the products, which contains a reference to the General Sales Conditions and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), payment methods that you can use to purchase each product, delivery methods for the products purchased, procedures for handling complaints by the professional, shipping and delivery costs; as well as the references and the geographic and e-mail address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the purchased products (taken from the Return Form). You will also be given an indication of the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, remembering the existence of the legal guarantee of conformity of the products, you will be provided with contact details of our after-sales service and we will remind you, finally, of the possibility of using the independent conciliation service and institutional, RisolviOnline, provided by the Chamber of Arbitration of the Milan Chamber of Commerce.
In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs (including including any additional costs incurred by you for choosing a type of
shipping and delivery different and / or faster than the standard one). The contract is concluded when the Seller receives, via computer, your order form, after verifying the correctness of the data relating to your order.
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You can access your order form by consulting the My Order section.
When proceeding with the transmission of the order form you will be informed that this forwarding implies the obligation to pay the indicated price. Before submitting the order form, you will also be asked to identify and correct any data entry errors.
The language available to conclude the contract with the Seller is Italian.
Once the contract is concluded, Lucrezia Kauffmann will process your purchase order.
The Seller may not process your purchase orders which do not provide sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons.
If the products, presented on lucreziakauffmann.com, are no longer available or on sale at the time of your last access to the site or the sending of the order form, it will be the Seller's responsibility to inform you promptly and in any case within thirty (30 ) days from the day following the day on which you have sent your order to the Seller, the unavailability of the ordered products. If the order form is submitted and the price is paid, the Seller will reimburse, without undue payment
delay, as you have already anticipated and the contract will be terminated between the parties.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with any of the terms in the General Sales Conditions, please do not submit the order form for the purchase of products on lucreziakauffmann.com. <br> <br>
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all the information already contained in the summary of the commercial conditions and contracts displayed before proceeding with the purchase.
We remind you that the product you purchase is intended exclusively for the country in which you place your order; therefore, if you decide to place the product in a different country, you are responsible for entering it and are required to follow the applicable regulations and restrictions both for export from the country where you purchased the item and for importation into the country in which you intend to take it.
Lucrezia Kauffmann declines all responsibility in this respect as of now.
3. Guarantees and indication of product prices
On lucreziakauffmann.com only luxury and top quality branded products are offered for sale.
3.2 The Seller does not sell used, irregular or inferior quality products to the corresponding market standards.
The essential characteristics of the products are presented on lucreziakauffmann.com within each product page. However, the images and colors of the products offered for sale on lucreziakauffmann.com may not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.
All products are contained in boxes with an identification label. We ask you not to remove it.
The Seller, in the case of exercising your right of withdrawal, has the right not to accept the return or to fully reimburse the sums paid for the purchase, in relation to those products that are devoid of the label or that have been altered in the their essential and qualitative characteristics or that have been damaged, as better explained in paragraph 8.10.
To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated on the order form. In no case will you be charged more than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, via encrypted protocol, to the banks, which provide the related electronic payment services to distance, without any third party having access to it in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any return of the products, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the fraud commission on lucreziakauffmann.com. The price for the purchase of products and the shipping and delivery costs, as indicated on the order form, will be charged to your current account at the time of shipment of the products purchased.
6. Shipping and delivery of products
To find out about the specific shipping and delivery methods for the products, go to the Customer Service section when confirming your order. Please pay attention to what is reported in this section because the indications contained therein form an integral and essential part of these General Terms and Conditions of Sale and, therefore, they are considered to be fully known and accepted at the time of transmission of the order form.
7. Customer Service
You can request any information in the dedicated section.
8. Right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within Seven (7), starting from the day of receipt of the products purchased on lucreziakauffmann.com.
To withdraw from the contract, you can use the Return Form (in accordance with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to fill out and transmit directly online through the lucreziakauffmann.com website, or prepare and send to the Seller other explicit statement of your decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online through the lucreziakauffmann.com site, the Seller will send you confirmation by e-mail of receipt of the request for withdrawal. If, on the other hand, you choose to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will fall on you.
Once the withdrawal from the contract has been exercised, you will have to return the products to the Seller delivering them to the courier for shipment within seven (7) days starting from when you notified the Seller of your decision to withdraw from the contract.
The only expenses at your expense are those of returning the purchased products, unless the Seller has expressly exempted you from such expenses at the time of purchase and the further condition that you use the forwarding agent indicated by the Seller in the Return Form.
If you decide to use the courier indicated by the Seller in the Return Form, you will not, however, have to pay the costs of returning the purchased products yourself. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any obligation to pay to the shipper. The Seller, for the payment of the return, will withhold a lump sum from the refund equal to the standard shipping cost of the products purchased. Furthermore, from the time of delivery of the purchased products to the shipping agent indicated by the Seller in the Return Form, the Seller exempts you from any liability in the event of loss or damage to the products during transport.
If you decide to use a different shipping method than the one indicated by the Seller in the Return Form, you will instead have to pay the costs of returning the purchased products yourself. In this case, an amount equivalent to the standard shipping cost of the products purchased will also be refunded, while any additional costs incurred by you for having chosen a different and / or faster shipping type and delivery than the standard one will not be reimbursed. In this case, you may be held responsible for loss or damage to the products during transport, which is due to your negligent choice of carrier and / or shipping methods.
The Right of Withdrawal - in addition to compliance with the terms and procedures described in paragraphs 8.1, 8.2, 8.3 and 8.4 - is considered exercised correctly if the following conditions are also fully met: a. the Return Form transmitted directly online through the lucreziakauffmann.com site or other explicit declaration of your decision to withdraw from the contract must be correctly filled in and sent to the Seller within seven (7) days of receipt of the products; b. the products must not have been used, worn, washed; they must be untouched in all their parts. c. the identification tag must still be attached to the products with the disposable seal, which is an integral part of the goods; d. the products must be returned in their original packaging e. returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract; f. the products must not be damaged.
If the Right of Withdrawal is exercised in accordance with the methods and terms indicated in this paragraph 8, the Seller shall reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
If the procedures and terms for the exercise of your right of withdrawal, as per letters a), e) and f) of the previous paragraph 7 are not respected, you will not be entitled to reimbursement of the sums already paid to the Seller. Within 7 days of sending the email with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, in the manner that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. If the conditions set out in letters b), c) and d) of the previous paragraph 7.7 are not respected, you will not be entitled to the full reimbursement of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from a use different from that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage of between 10 and 90 percent of the sums paid by you to the Seller for the purchase of returned products will be deducted from the reimbursement, according to what will be specifically communicated to you by e-mail by the Seller. Within 7 days from the sending of the e-mail with which the sum deducted from the refund will be communicated to you, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund
Refund times and methods
After returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 8. In the event that the checks are successfully concluded, the Seller will send you the relative confirmation by e-mail of the acceptance of the returned products. In the event that the checks are not completed successfully, the Seller will notify you via e-mail of the existence of a decrease in the value of the returned products, deriving from your failure to comply with the conditions referred to in letters b) c) and d) of the previous paragraph 8.3. At the same time, the Seller will also inform you of the amount that will be deducted from the amounts you paid for the purchase of the returned products; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.
Whatever method of payment you use, the full or partial refund is activated by the Seller as quickly as possible.
The Seller makes the refund using the same means of payment as you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not incur any costs further as a result of the repayment. If there is no correspondence between the recipient of the products indicated in the order form and those who have paid the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be executed by the Seller, in in any case, against the person who made the payment.
The value date of the crediting is the same as the debit; consequently you will not suffer any loss in terms of bank interest
The Seller indicates which courier to return the products to the courier DHL, using the pre-printed sticker attached to the package containing the products, you can return the products to the Seller, without paying the necessary expenses. According to the methods and terms provided for the exercise of the right of withdrawal, this method allows the Seller to directly pay, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay to the shipper. This method also makes it possible to check, at any time, where each package is, freeing you from any liability in the event of loss or damage to the products during transport.
In the event that you decide to use a shipping agent other than the one indicated by the Seller for the return of the products, the shipping costs will be at your expense, including the liability in case of loss or damage to the products
Please also read, if you have not already done so, our General Terms and Conditions of Use because they contain important information on how we treat the personal data of our users and the security systems adopted.
12. Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the Consumer Code in Chapter I "Consumer Rights in Contracts", with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce. subject of distance contracts and by the legislative decree 9th April 2003 n. 70 on certain aspects concerning electronic commerce
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, full acceptance and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and secure way, on the Internet. For more information on RisolviOnline regulations or to send a conciliation request, go to risolvionline.com
13. Modification and update
The General Conditions of Sale are amended from time to time also in consideration of possible regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on lucreziakauffmann.com.